New Booking Policies Phase 2 Re-Opening:
The government has put restrictions in place for re-opening so we have had to implement some policies to be able to offer the best service, experience and safety for everyone. Thank you for your understanding.
Online sign up: With social distancing our capacity has been greatly reduced. From now on we are asking everyone to sign in online to reserve your spot as there are limited spots to accommodate for social distancing. We don’t want anyone to miss out on the classes. There will now be a wait list option if the class is full. The Mindbody app is super slick for signing up and cancelling. You can also do this on your desktop
Class times are now 50 minutes to allow for the first class to have time to leave before the next class arrival. It also gives us time for extra time for cleaning in between classes as per Alberta Health Services (AHS requirements).
Cancellation Policy: We now have a 5 hour cancellation window. Due to the restrictions the Alberta government has put forward for re-opening, our class sizes have been significantly reduced in order to retain 6 ft distancing requirements. We’ve always been able to accommodate everyone in the past; However, for the first time, everyone will have to adhere to a strict cancellation policy. If you do not cancel in the required time, a $15 charge will be applied to your account for unlimited pass holders. This includes if you have been added to the class from the wait list. If you have a drop-in pass you will lose a class of your pass. This allows for us to be a capacity as much as possible to give everyone a chance to take classes.
Sickness: If you have fever, cough, sore throat etc. please do not come to class. We ask that you adhere to the AHS requirement that you self-isolate and get tested for Covid before returning the studio for everyone’s safety.
High-fives: Free Spirit is all about making friends, inclusion and community. You all know we enjoy a good high-five; however, for now we will be giving a good ol’ air high-five to start our classes.
Cleaning: We now have a touch-less hand sanitizer machine as you enter the studio as well as additional cleaning measures put in place. All equipment from fitness classes will be put in a bucket to be wiped down.